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Frequently asked questions 


Home Watch

  • Are you licensed?

    While we would love to operate under an official state license, the Florida department of Business & Professional Regulation does not recognize and regulate the Home Watch Business. 

  • Definition of Home Watch

    Home Watch is a visual inspection of a home or property, looking for obvious issues. It's NOT a property management service. 

  • What happens in an emergency?

    The primary purpose of a Home Watch service is to prevent potential damage to your property. However, unforeseen issues, such as a water leak or a malfunctioning AC unit, can still arise. Addressing these problems promptly is one of our top priorities. If such an issue occurs, we will notify the homeowner immediately and provide a swift, effective solution.


    What happens if I can't be reached?

    In the event of an emergency where you are unavailable, we will act based on the urgency and nature of the situation, ensuring the most cost-effective solution is implemented.

  • Are you a property management company?

    No, we are not involved in real estate services. We do not handle tenant agreements, leases, or any related tasks. Our expertise lies solely in the Home Watch business, where we focus on identifying and addressing obvious issues or potential damages to your property.

  • Important Hurricane Season Notes

    The annual hurricane season in Southwest Florida is a significant concern for our customers. We closely monitor weather forecasts and keep our clients informed of potential impacts. To ensure both our safety and the protection of our clients’ properties, we take proactive measures several days in advance—regardless of whether the storm ultimately makes landfall or not.

  • Are my private belongings save from theft?

    While we can’t prevent unauthorized individuals from attempting to break into your home, we can assure you that no belongings will ever go missing during our visits. As a family-run business, we do not currently outsource any part of our service to third parties.


    Additional measures we take to enhance security:


    • Conducting unscheduled visits to avoid creating predictable patterns.
    • Relocating valuable items out of plain sight.
    • Keeping garage doors closed and all entry points locked during our visits.
    • Supervising any repairs by allowing access only while we remain on-site.

    Your property’s security is a top priority for us.

  • Do you hire right now?

    We are a family-owned company and do not hire any personnel at this moment. This way we can ensure trust and the highest form of service. If you are a vendor or business looking to work with us, please contact us. 

  • I live in a gated community

    As a homeowner, it’s essential to ensure we have access to your property. This can be done by providing us with a gate code or registering us as a permanent visitor at your community’s front gate.

  • Are you my personal house sitter?

    While this may sound great, we are not your local baby sitter. Our expertise lies in identifying problems or potential problems that can occur while your property is vacant. 

  • Are my personal informations safe?

    We’re committed to keeping your personal information safe and therefore our company was built up with privacy in mind.


    • Photos of your property will only be shared between the owner and us.
    • Personal informations such as name and address are only provided to hand-picked third party vendors who we trust.
    • We may service your property in unbranded vehicles and uniform at your request.
    • Uploaded informations to our customer portal are backed with industry proof encyrption.
    • Unlike other companies, we have zero interest in your occupation or your private life. Therefore we do not save or share these informations with any other people while maintaining a friendly long-lasting business relationship.
  • Do you provide a throughout list of all checks?

    We understand that more frequent updates might feel reassuring, but we only record our checks internally to keep costs low. If you hear from us, it means we’ve identified something that needs your attention. Otherwise, you can simply relax and trust that all is well.

  • Should I keep a pack batteries, set of bulbs and air filter?

    Yes, please. Therefore we can switch out any broken bulbs, smoke dectors or an overdue AC air filter. If we can't find any on hand, we will provide our own and charge you on your next billing cycle. A ladder is required. 


Services

  • How does Homelax provide all these services?

    Great question! We have established excellent relationships throughout the years to offer a variety of services. Many come from our parent company All In One Service Inc. Such as home repair services, computer service and cleaning service. 

  • Do you offer Lawn Service?

    From our experience, we’ve found that lawn care services are often replaced frequently for various reasons. To maintain our reputation and ensure the highest quality of service, we have chosen not to offer lawn care services at this time.

  • My Internet service doesn't work

    Did Comcast mess up again? Yikes.. while we ensure your service remains connected, there are chances that some of these issues occured:


    • Your Comcast bill hasn't been paid
    • Your account has been put on vacation hold
    • There is a current outage in your area
    • Your modem needs a restart

    If none of these bullet points resolved your problem, you may call us or Comcast at: 1 (800) 934-6489



  • Do you work on Sundays?

    We do not. Only in case of an emergency we will be available on Sundays with double the price.


Customer Portal

  • What is the purpose?

    We believe in the transparency of our customers and give them all the needed details to track various informations. 


    It's a very rich portal specifically designed for our clients. You are able to track our recent home visits with attached photos. Check on any isssues that were found at the property.


    Lastly you can check on your latest payments and any upcoming bills, download your reciepts and pay securily via Square. 

  • How do I login in?

    Visit our Customer Portal website and create an account by clicking on " Not a member? Sign up". 

  • My password doesn't work

    If you are having trouble login with your password, you can reset it by visiting our Customer Portal website and click on "Forgot Password?"

  • How frequently is it updated?

    After each visit we have completed our informations are updated within 7 days. Any emergencies will be relayed immediately.

  • Can I login via my smartphone?

    Absolutely! Our website and customer portal is optimized for all screen sizes. Whether it's a smartphone, tablet or desktop.

  • Some informations went missing

    This is correct. We only keep 6-12 months on file for you to review. After one year, it will be deleted.


    For future review, please print a copy for yourself. 



  • Can I download a copy of my data?

    At this moment we do not have a function to do so. 

  • Are my informations safe?

    We provide bulletproof security with the hosting of Amazon's cloud services. They are secured through TLS encryption, meaning your informations are safe with us. 


Payment

  • When do I have to pay?

    You will be chared monthly by our monthly service fee with a card on file. Auto Payment.

  • How do I pay for the home watch service?

    We offer an online payment method that accepts the majority of credit cards. It's secure and easy to use.

  • How do I pay for repair services?

    Once you have agreed to the proposed quote, we ask you to pay us via our online method or Zelle.


    If that's not a preferred option you'll be required to leave us pre-signed checks for us to use.


    In case of an emergency  we may cover the cost's up front and charge you later. 

  • Do I have to pay when I am in town?

    No, anytime you stay a complete month you wont be charged. Any accumulated weeks are subject to charge. 


    Example:

    • If you visit your property for the last week of Feburary and stay two weeks in March, both months will be fully charged. 
    • If you stay throughout the month of March, you won't have to pay.

  • Where can I get my receipt?

    After your completion of payment you will receive an email with a receipt.


  • Do you offer any discounts?

    We keep our pricing very transparent and treat every customer the same as everyone else. At this time we do not offer any discounts. 



  • Can I get a refund?

    Any non-serviced prepaid months will be refunded. 

Last updated: November 20, 2024

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